Refund policy

Not satisfied?

At Go Jersey Store, our goal is to ensure total customer satisfaction. If for any reason you are not satisfied with your purchase, we are here to help and guide you through the exchange or return process.

📦  Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If your item arrives damaged, defective, or different from what was ordered, contact us immediately and provide clear photos or videos showing the issue. Once verified, we will arrange a replacement or refund, as appropriate.

✅  Exchange or Return Requests (Non-Defective Items)

  1. Contact our support team via email.
  2. Provide your order number and the reason for the request.
  3. Our team will review your request and send further instructions.

⚠️  Exchange & Return Conditions

To be eligible for an exchange or return:

  • Requests must be made within 7 days of delivery.
  • Items must be unused, unworn, unwashed, and in their original packaging, with all tags and accessories included.
  • A proof of purchase is required.
  • We do not accept exchanges due to incorrect size selection by the customer.
  • Items sent without prior authorization will not be accepted.
  • We do not accept items damaged due to misuse or submitted outside the return period.

🚫  Non-Returnable & Non-Exchangeable Items

We do not accept exchanges or returns for:

  • Items with incorrect size, model, or variation selected by the customer.
  • Customized or personalized products, including items with names, numbers, prints, or any form of customization — except in cases of defect.
  • Personalized gifts.
  • Promotional gifts.
  • Sale items and gift cards.

🔄  Exchanges

The fastest way to exchange an item is to return the original product first. Once the return is approved, you may place a new order for the desired item.

🚚  Shipping & Address Responsibility

  • Return and exchange shipping costs are the customer's responsibility, except in cases of defective or incorrect items.
  • Customers are responsible for providing a complete and accurate shipping address. Go Jersey Store is not responsible for lost or undelivered orders due to incorrect or incomplete address information.

💳  Refunds

Once we receive and inspect the returned item, we will notify you of the approval status.

If approved:

  • Refunds will be issued to the original payment method.
  • Refund approval may take up to 7 business days.
  • Credit card refunds may take 30 to 90 days, depending on the bank.
  • PayPal refunds are processed according to PayPal policies.

Questions? Contact us via email. support@gojerseystore.com

Thank you for choosing Go Jersey Store! 🏆