Shipping Policy and Delivery

By placing an order, you agree to the processing times, delivery estimates, product details, customization, shipping address, and terms below.

Processing & Production

Most items are kept in stock and ship within 1–5 business days after payment confirmation.
Weekends and public holidays are not business days.
If an order has not shipped within 6 business days, it has likely entered the production or customization phase, which may require an additional 5–7 business days.

Requests to change the size, model, color, player, name, number, customization, or other product details must be submitted within 3 calendar days of purchase.
Changes requested after 3 calendar days are not guaranteed.
Once production, customization, or shipping preparation begins, the order may no longer be changed.

Go Jersey Store ships internationally, including throughout the United States.
Delivery estimates begin after shipment, not from the purchase date.
Free Shipping: 6–21 business days after shipment.
Priority Shipping: 6–16 business days after shipment.
Multiple items may be shipped separately and arrive on different dates.
Delays may occur due to customs, holidays, weather, carrier congestion, promotions, major sporting events, or other circumstances outside our control.

All orders include tracking and delivery protection.
If an order is not delivered within 70 business days after shipment, the customer may choose a full refund or free reshipment.
This guarantee does not cover incorrect or incomplete addresses, refused packages, unclaimed packages, failed delivery attempts, or failure to collect the shipment.
Refunds are not issued while a package remains in transit within the delivery-guarantee period.

Customers must provide a complete and accurate shipping address.
Address corrections may be requested within 1 business day, provided the order has not shipped.
A $20 USD reshipping fee may apply if the package has already shipped or is returned because of an incorrect or incomplete address.
Go Jersey Store is not responsible for delivery failure or package loss caused by incorrect customer information.

Customs rules vary by country.
Duties, taxes, or import fees imposed by local authorities are the customer’s responsibility.
Go Jersey Store is not responsible for delays caused by customs inspections or clearance procedures.

Damaged, defective, incorrect, or missing items must be reported within 7 days of delivery.
Items must remain unused, unworn, unwashed, with all tags and original packaging.
We do not accept returns or exchanges when the customer selected the wrong size or because the item does not fit as expected.
Customized items cannot be returned or exchanged, unless the customization received differs from the customization confirmed in the order.
All returns require prior written authorization.
Return shipping costs are the customer’s responsibility for approved returns of eligible, non-defective items.

Please include your order number when contacting us.