Please read this policy before placing your order.

By completing your purchase, you confirm that you reviewed and accepted the product details, size chart, selected size and version, customization details, shipping address, delivery timeframe, and this Refund, Return & Exchange Policy.

1. Damaged, Defective, Incorrect, or Missing Items

Please inspect your order as soon as it is delivered.

If an item arrives damaged, defective, incorrect, or missing, contact us at support@gojerseystore.com within 7 days of delivery.

Please include:

• Your order number;
• A description of the issue;
• Clear photos or videos;
• Photos of the size tag, customization, packaging, and shipping label, when applicable.

Do not wear, wash, alter, discard, or return the item before receiving instructions from our team.

Once the issue is verified, Go Jersey Store may provide a replacement, store credit, partial refund, or refund for the affected item, depending on the circumstances.

If only one item in a multi-item order has an issue, the entire order is not automatically eligible for a refund.

2. Returns of Eligible Items

Return requests for eligible, non-defective items must be made within 7 days of confirmed delivery, unless applicable law requires a longer period.

Returned items must be:

• Unused, unworn, and unwashed;
• In their original condition;
• Free from stains, odors, hair, perfume, or signs of use;
• Returned with all original tags and accessories.

All returns require prior written authorization from Go Jersey Store.

Items returned without authorization, outside the return period, or to an unauthorized address will not be accepted or refunded.

3. Incorrect Size or Product Selected by the Customer

Customers are responsible for reviewing the size chart and complete product details before ordering.

We do not accept returns, exchanges, replacements, or refunds when:

• The customer selected the wrong size;
• The item does not fit as expected;
• The customer selected the wrong model, version, team, player, color, or variation;
• The customer changed their mind about their selection.

Jersey sizing may differ from regular clothing.

Player-version jerseys have a slimmer fit than fan-version jerseys.

An item displaying the size selected and confirmed at checkout is not considered incorrect simply because it does not fit the customer.

4. Customized and Personalized Items

Customized products cannot be canceled, returned, exchanged, or refunded once production has started.

This includes items with:

• Names or numbers;
• Player customization;
• Patches or badges;
• Prints or other personalized details.

Personalized items are eligible for review only when the customization received is materially different from the customization confirmed in the order.

Customer errors when entering or selecting a name, number, player, patch, or other personalization are not considered fulfillment errors.

5. Promotional and Free Items

Free promotional items do not have a separate refundable cash value.

This includes items received through:

• Buy 2, Get 1 Free;
• Buy 3, Get 2 Free;
• Complimentary gifts or other promotions.

If a free item is unavailable, Go Jersey Store may offer another eligible promotional item or store credit.

If a return causes the order to no longer qualify for the original promotion, the refund may be recalculated based on the products kept by the customer.

6. Return Shipping

Return shipping costs are the customer’s responsibility only for approved returns of eligible, non-defective items.

Items are not eligible for return when the customer selected the wrong size, model, version, team, player, color, or variation.

Customers must use a trackable shipping service and keep proof of shipment and delivery.

For verified damaged, defective, or incorrect items caused by Go Jersey Store or its fulfillment partner, we will provide the appropriate instructions and resolution.

Do not return any item without prior written authorization. Unauthorized returns will not be accepted or refunded.

7. Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

Go Jersey Store is not responsible for delivery problems caused by:

• Incorrect or incomplete addresses;
• Missing apartment or unit numbers;
• Incorrect postal codes;
• Incorrect telephone numbers or contact information;
• Refused or unclaimed packages;
• Failure to collect the package;
• Failed delivery attempts.

Address changes are not guaranteed after order processing has started.

If a package is returned because of information or actions attributable to the customer, reshipping costs and other unrecoverable expenses may be charged or deducted where permitted by law.

8. Confirmed Delivery

When tracking confirms delivery to the address provided at checkout, the order is considered delivered unless credible evidence proves otherwise.

Before reporting non-delivery, customers should check:

• Mailboxes and parcel lockers;
• Entrances, porches, garages, and reception areas;
• Household members, neighbors, or building staff;
• Available security-camera footage.

Go Jersey Store is not responsible for theft, removal, or loss occurring after confirmed delivery.

9. Refunds

Approved refunds will be issued to the original payment method.

Orders paid with store credit will be refunded as store credit.

If an order was paid partly with store credit and partly by card, the refund may be divided between the original payment methods.

After Go Jersey Store submits the refund, the time required for the funds to appear depends on the customer’s bank or payment provider.

10. Contact Us

All refund, return, exchange, damage, incorrect-item, or missing-item requests must be sent to:

support@gojerseystore.com

Please include your order number and all relevant photos or videos.